Remote Client Services & Scheduling Coordinator

Velvethorizons; Anaheim (CA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Access to training and ongoing support

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the coordination process from a remote setting. The role requires strong attention to detail and the ability to manage multiple tasks online.

You will respond to inquiries, present service options, schedule and track reservations with external providers, and maintain accurate records in internal systems.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administration

Multitasking

Tools

CRM systems

Digital tools

Job description

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the coordination process from a remote setting. The role requires strong attention to detail and the ability to manage multiple tasks online.

You will respond to inquiries, present service options, schedule and track reservations with external providers, and maintain accurate records in internal systems.