Remote Client Service & Scheduling Coordinator

Velvethorizons; Fort Worth (TX); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Training and onboarding

Remote work

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination in a flexible remote setting.

The ideal candidate will have strong attention to detail, excellent communication, and the ability to manage multiple tasks independently while using digital tools to maintain accurate records and ensure timely follow-up with clients.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Communication

Independent work

Digital tools

Attention to detail

Job description

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination in a flexible remote setting.

The ideal candidate will have strong attention to detail, excellent communication, and the ability to manage multiple tasks independently while using digital tools to maintain accurate records and ensure timely follow-up with clients.