Remote Customer Service & Scheduling Coordinator

Velvethorizons; Pittsburgh (Allegheny County); Remote; USD 42,000 - 54,000; Full time

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination in a structured remote environment. You will manage inquiries, identify needs, and coordinate detailed service plans with external providers.

The role emphasizes strong organizational and communication skills, the ability to work independently, and comfort with digital tools.

Qualifications

• Experience in customer service, coordination, or administrative roles is preferred.
• Strong organizational and communication skills are essential.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Organizational skills

Communication skills

Independent work

Digital tools

Job description

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination in a structured remote environment. You will manage inquiries, identify needs, and coordinate detailed service plans with external providers.

The role emphasizes strong organizational and communication skills, the ability to work independently, and comfort with digital tools.