Remote Client Concierge & Scheduling Specialist

Next Stop Travel; Roswell (GA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work

Training provided

Job summary

Next Stop Travel is a remote-based organization seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination. You will engage with clients via email, phone, and online platforms to ensure accurate information and timely responses.

The role emphasizes detail-orientation, independence, and the ability to manage multiple tasks in a remote setup. Training and ongoing support are provided to build relationships with clients and external

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Organizational skills

Communication skills

Digital literacy

Job description

Next Stop Travel is a remote-based organization seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination. You will engage with clients via email, phone, and online platforms to ensure accurate information and timely responses.

The role emphasizes detail-orientation, independence, and the ability to manage multiple tasks in a remote setup. Training and ongoing support are provided to build relationships with clients and external