Remote Client Concierge & Scheduling Specialist

Next Stop Travel; Centennial (CO); Remote; USD 32,000 - 42,000; Full time

Job summary

Next Stop Travel is a remote-forward organization delivering structured planning and coordination services. We seek a Customer Service Representative to handle client inquiries, organize service arrangements, and support the coordination process from a flexible remote setting.

The role requires attention to detail and the ability to manage multiple tasks in a remote environment, with onboarding and training provided to ensure a successful transition.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Experience in customer service

Coordination/administrative experience

Strong organizational skills

Strong communication skills

Independent and prioritization

Digital tools and web-based systems

Detail-oriented and accurate

Job description

Next Stop Travel is a remote-forward organization delivering structured planning and coordination services. We seek a Customer Service Representative to handle client inquiries, organize service arrangements, and support the coordination process from a flexible remote setting.

The role requires attention to detail and the ability to manage multiple tasks in a remote environment, with onboarding and training provided to ensure a successful transition.