Remote Client Concierge & Scheduling Specialist

Next Stop Travel; Bridgeport (CT); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Training & support

Job summary

Next Stop Travel is a remote-based company delivering planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

You will handle inquiries via email, phone, and online platforms, identify client needs, present options, schedule details, submit reservations, and maintain accurate records while collaborating with the team to improve processes.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative

Communication

Tools

CRM systems

Email software

Job description

Next Stop Travel is a remote-based company delivering planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

You will handle inquiries via email, phone, and online platforms, identify client needs, present options, schedule details, submit reservations, and maintain accurate records while collaborating with the team to improve processes.