Remote Client Concierge & Scheduling Specialist

Next Stop Travel; Kenai (AK); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Training and onboarding

Performance-based pay

Remote work flexibility

Job summary

Next Stop Travel is a remote-based organization delivering structured planning and coordination services to a broad client base. You will join a team focused on accurate, responsive support from a flexible home environment.

The Customer Service Representative role involves handling client inquiries, presenting service options, and organizing detailed service plans. You will manage reservations with external providers, maintain records, and contribute to process improvements, with onboarding and

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Organizational skills

Independent work

Digital tools

Attention to detail

Tools

CRM software

Scheduling tools

Job description

Next Stop Travel is a remote-based organization delivering structured planning and coordination services to a broad client base. You will join a team focused on accurate, responsive support from a flexible home environment.

The Customer Service Representative role involves handling client inquiries, presenting service options, and organizing detailed service plans. You will manage reservations with external providers, maintain records, and contribute to process improvements, with onboarding and