Remote Client Concierge & Scheduling Specialist

Next Stop Travel; El Cajon (CA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible remote work environment

Access to training and ongoing support

Job summary

Next Stop Travel is a remote-based organization that provides planning and coordination services to a broad client base. We seek a Customer Service Representative who can handle client inquiries, organize service arrangements, and manage reservations with external providers from a structured remote setting.

The ideal candidate has experience in customer service, strong organizational and communication skills, and the ability to work independently while managing priorities.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Communication

Time management

Independent work

Job description

Next Stop Travel is a remote-based organization that provides planning and coordination services to a broad client base. We seek a Customer Service Representative who can handle client inquiries, organize service arrangements, and manage reservations with external providers from a structured remote setting.

The ideal candidate has experience in customer service, strong organizational and communication skills, and the ability to work independently while managing priorities.