Remote Client Concierge & Scheduling Specialist

Next Stop Travel; Worcester (MA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Onboarding & training

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients remotely, coordinate service arrangements, and manage reservations with external providers. The role emphasizes detailed organization, strong communication, and the ability to handle multiple tasks in a structured remote setting.

Training and ongoing support are provided, with performance-based compensation. Candidates should be dependable and adept with digital tools to ensure accurate record-keeping and smooth

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Strong communication

Attention to detail

Tools

CRM software

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients remotely, coordinate service arrangements, and manage reservations with external providers. The role emphasizes detailed organization, strong communication, and the ability to handle multiple tasks in a structured remote setting.

Training and ongoing support are provided, with performance-based compensation. Candidates should be dependable and adept with digital tools to ensure accurate record-keeping and smooth