Remote Client Concierge & Scheduling Specialist

Next Stop Travel; Lexington (KY); Remote; USD 32,000 - 40,000; Full time

Job summary

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests and support the coordination process.

You will handle inquiries via email, phone, and online platforms, coordinate scheduling, submit reservations, maintain records, and participate in process improvements while working remotely. Onboarding includes training and opportunities for growth.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Organizational skills

Communication skills

Customer service

Independent working

Digital tools

Job description

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests and support the coordination process.

You will handle inquiries via email, phone, and online platforms, coordinate scheduling, submit reservations, maintain records, and participate in process improvements while working remotely. Onboarding includes training and opportunities for growth.