Remote Client Concierge & Scheduling Specialist

Next Stop Travel; Madison (WI); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training program

Job summary

Next Stop Travel is a remote-based organization that provides structured planning and coordination services to a broad client base. We are seeking a Customer Service Representative to support clients, organize service arrangements, and help manage the coordination process in a fully remote role.

The position emphasizes strong attention to detail, ability to handle multiple tasks, and effective communication across channels.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Remote work

Organization

Communication

Job description

Next Stop Travel is a remote-based organization that provides structured planning and coordination services to a broad client base. We are seeking a Customer Service Representative to support clients, organize service arrangements, and help manage the coordination process in a fully remote role.

The position emphasizes strong attention to detail, ability to handle multiple tasks, and effective communication across channels.