Remote Client Concierge & Scheduling Coordinator

Next Stop Travel; Florence (AL); Remote; USD 42,000 - 54,000; Full time

Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative to join our remote-based team. You will handle client inquiries via email, phone, and online platforms, identify needs, and coordinate service arrangements with external providers.

In this remote role, you will manage scheduling, maintain accurate records, and support process improvements while communicating clearly with clients and internal teams. Training is provided and performance-based compensation applies.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Strong communication

Detail-oriented

Job description

Next Stop Travel is seeking a detail-oriented Customer Service Representative to join our remote-based team. You will handle client inquiries via email, phone, and online platforms, identify needs, and coordinate service arrangements with external providers.

In this remote role, you will manage scheduling, maintain accurate records, and support process improvements while communicating clearly with clients and internal teams. Training is provided and performance-based compensation applies.