Remote Client Concierge & Scheduling Specialist

Next Stop Travel; Rock Hill (SC); Remote; USD 33,000 - 60,000; Full time

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support coordination processes in a remote environment.

Key responsibilities include handling inquiries, identifying client needs, coordinating schedules, managing reservations with external providers, and maintaining accurate records while supporting process

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Organizational skills

Communication skills

Job description

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support coordination processes in a remote environment.

Key responsibilities include handling inquiries, identifying client needs, coordinating schedules, managing reservations with external providers, and maintaining accurate records while supporting process