Remote Client Concierge & Scheduling Specialist

Next Stop Travel; Ames (IA); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and onboarding

Performance-based compensation

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote setting. The role requires keen attention to detail and the ability to handle multiple tasks from a distance.

Responsibilities include handling inquiries via email/phone, identifying client needs, coordinating service plans, and managing reservations with providers.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Job description

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote setting. The role requires keen attention to detail and the ability to handle multiple tasks from a distance.

Responsibilities include handling inquiries via email/phone, identifying client needs, coordinating service plans, and managing reservations with providers.