Remote Client Concierge & Scheduling Coordinator

Next Stop Travel; Tacoma (WA); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Training and onboarding support

Job summary

Next Stop Travel is a remote-based organization that supports clients with planning and coordination services. We are looking for a Customer Service Representative who can manage client requests, organize service arrangements, and assist in the coordination process from a home-based setting.

The role emphasizes strong attention to detail, the ability to multitask, and clear communication as you liaise with clients and external providers to submit reservations and maintain records.

Qualifications

• Experience in customer service, coordination or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Organizational skills

Communication skills

Independent work

Digital tools

Attention to detail

Job description

Next Stop Travel is a remote-based organization that supports clients with planning and coordination services. We are looking for a Customer Service Representative who can manage client requests, organize service arrangements, and assist in the coordination process from a home-based setting.

The role emphasizes strong attention to detail, the ability to multitask, and clear communication as you liaise with clients and external providers to submit reservations and maintain records.