Remote Client Concierge & Scheduling Specialist

Next Stop Travel; Reno (NV); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Access to training and onboarding

Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries by email, phone, and online platforms, identify needs, and present service options.

The role involves coordinating scheduling, submitting reservations with external providers, maintaining records, and ensuring timely follow-up. A proactive, independent worker with strong communication shines in our remote setup.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Communication

Remote work

Tools

CRM systems

Reservation platforms

Email platforms

Job description

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries by email, phone, and online platforms, identify needs, and present service options.

The role involves coordinating scheduling, submitting reservations with external providers, maintaining records, and ensuring timely follow-up. A proactive, independent worker with strong communication shines in our remote setup.