Remote Client Concierge & Scheduling Specialist

Next Stop Travel; Toledo (OH); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote

Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support client requests, organize service arrangements, and coordinate remote operations. The role emphasizes clear communication and reliable scheduling in a distributed team.

You will handle inquiries by email, phone, and online platforms, present service options, submit reservations with providers, and maintain accurate records.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Organizational skills

Communication

Tools

CRM software

Email platforms

Job description

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support client requests, organize service arrangements, and coordinate remote operations. The role emphasizes clear communication and reliable scheduling in a distributed team.

You will handle inquiries by email, phone, and online platforms, present service options, submit reservations with providers, and maintain accurate records.