Remote Client Concierge & Scheduling Coordinator

Velvethorizons; Greenville (SC); Remote; USD 35,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Performance-based compensation

Job summary

Velvet Horizons is seeking a Customer Service Representative to support client requests, organize service arrangements, and coordinate remote operations. The role emphasizes meticulous task management, clear communication, and multi-task handling in a remote setting.

Qualified candidates demonstrate experience in customer service or administration, strong organizational skills, and comfort with digital tools.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service experience

Coordination skills

Administrative experience

Organization skills

Communication skills

Independent work

Digital tools

Job description

Velvet Horizons is seeking a Customer Service Representative to support client requests, organize service arrangements, and coordinate remote operations. The role emphasizes meticulous task management, clear communication, and multi-task handling in a remote setting.

Qualified candidates demonstrate experience in customer service or administration, strong organizational skills, and comfort with digital tools.