Remote Client Concierge & Coordination Specialist

Velvethorizons; Kansas City (KS); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work environment

Access to training and ongoing support

Performance-based compensation

Job summary

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative will handle client inquiries, coordinate service arrangements, and support the overall coordination process in a structured remote setting.

Ideal candidates will have strong organizational and communication skills, the ability to work independently, and comfort with digital tools.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Strong organizational skills

Excellent communication

Independent work

Prioritization

Digital tools experience

Job description

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative will handle client inquiries, coordinate service arrangements, and support the overall coordination process in a structured remote setting.

Ideal candidates will have strong organizational and communication skills, the ability to work independently, and comfort with digital tools.