Remote Client Concierge & Service Coordinator

Velvethorizons; Augusta (GA); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation based

Access to training and ongoing support

Job summary

Velvet Horizons is seeking a detail-oriented Customer Service Representative to support clients, organize service arrangements, and coordinate remote operations. You will handle inquiries via email, phone, and online platforms, identify needs, present options, and ensure clear communication throughout all stages.

This fully remote role emphasizes independence, strong organizational skills, and ability to manage priorities while using digital tools.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as client contact via email, phone, and online platforms
• Identify client needs and present service options
• Coordinate scheduling and organize service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication
• Maintain accurate records in internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer Service

Coordination

Administrative

Organization

Communication

Attention to detail

Job description

Velvet Horizons is seeking a detail-oriented Customer Service Representative to support clients, organize service arrangements, and coordinate remote operations. You will handle inquiries via email, phone, and online platforms, identify needs, present options, and ensure clear communication throughout all stages.

This fully remote role emphasizes independence, strong organizational skills, and ability to manage priorities while using digital tools.