Remote Client Success & Scheduling Coordinator

Velvethorizons; Pierre (SD); Remote; USD 35,000 - 55,000; Full time

Job summary

Velvet Horizons, a remote-based service provider, seeks a Customer Service Representative to assist clients, organize arrangements, and support coordination processes. The role emphasizes meticulous task management in a structured remote setting.

Ideal candidates will have experience in customer service or administrative roles, strong communication skills, and the ability to work independently while using digital tools to manage client arrangements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Communication

Remote work

Attention to detail

Tools

CRM software

Email platforms

Calendar tools

Job description

Velvet Horizons, a remote-based service provider, seeks a Customer Service Representative to assist clients, organize arrangements, and support coordination processes. The role emphasizes meticulous task management in a structured remote setting.

Ideal candidates will have experience in customer service or administrative roles, strong communication skills, and the ability to work independently while using digital tools to manage client arrangements.