Remote Client Support & Scheduling Coordinator

Velvethorizons; Omaha (NE); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding & training

Performance-based pay

Job summary

Velvet Horizons is seeking a Customer Service Representative for a remote-based role designed to support a broad client base. The position focuses on handling client inquiries, coordinating service arrangements, and submitting reservations with external providers.

You will need strong attention to detail, excellent communication, and the ability to manage multiple tasks in a structured remote environment. The role includes onboarding and ongoing training to ensure smooth transition and success

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service experience

Coordination skills

Organizational skills

Independent worker

Digital proficiency

Attention to detail

Job description

Velvet Horizons is seeking a Customer Service Representative for a remote-based role designed to support a broad client base. The position focuses on handling client inquiries, coordinating service arrangements, and submitting reservations with external providers.

You will need strong attention to detail, excellent communication, and the ability to manage multiple tasks in a structured remote environment. The role includes onboarding and ongoing training to ensure smooth transition and success