Remote Client Services & Scheduling Coordinator

Velvethorizons; Jersey City (NJ); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Training & onboarding

Job summary

Velvet Horizons is seeking a Customer Service Representative to support clients remotely, manage inquiries, and coordinate service arrangements. The role emphasizes attention to detail and the ability to balance multiple tasks in a remote setting.

The position offers a flexible remote work arrangement with performance-based compensation and access to ongoing training to support a successful onboarding and continuous improvement schedule.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative

Detail-oriented

Digital tools

Tools

CRM software

Email platforms

Scheduling tools

Job description

Velvet Horizons is seeking a Customer Service Representative to support clients remotely, manage inquiries, and coordinate service arrangements. The role emphasizes attention to detail and the ability to balance multiple tasks in a remote setting.

The position offers a flexible remote work arrangement with performance-based compensation and access to ongoing training to support a successful onboarding and continuous improvement schedule.