Hybrid Tech Support Specialist — SQL & Network Expert

Relativity; Atlanta (GA); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems. You will interact with customers by phone and email, develop product and SQL knowledge, and elevate tickets to other teams as needed.

You will maintain records in Salesforce, meet SLAs, and collaborate with colleagues to ensure quality service. The role reports to the Manager of Customer Support and follows a Mon-Fri schedule with a 9-hour CST shift.

Qualifications

• Customer support experience is required.
• Ability to troubleshoot complex software issues efficiently.
• Experience communicating with clients via phone and email.

Responsibilities

• Handle tickets within SLAs and document in Salesforce.
• Diagnose and troubleshoot issues for Relativity product verticals.
• Collaborate with senior team to resolve incidents.
• Maintain accurate records of activities and interactions.

Skills

Customer support experience

Client-focused

Phone and email support

Troubleshooting complex issues

SQL experience

Windows platform experience

Travel 10%

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems. You will interact with customers by phone and email, develop product and SQL knowledge, and elevate tickets to other teams as needed.

You will maintain records in Salesforce, meet SLAs, and collaborate with colleagues to ensure quality service. The role reports to the Manager of Customer Support and follows a Mon-Fri schedule with a 9-hour CST shift.