Hybrid Tech Support Pro: SQL & Windows Expert

Relativity; Bridgeport (CT); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide product-specific technical assistance to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair and debug complex software and networked systems, with frequent phone and email interactions and Salesforce ticketing.

The role requires strong SQL, network and server knowledge, exceptional customer service, and the ability to work a 9-hour CST shift, Monday–Friday. U.S.

Qualifications

• Prior customer support experience required.
• Must communicate with clients via phone and email.
• Experience troubleshooting complex issues with software.
• Proficiency with SQL and Windows platforms.
• Travel up to 10% of the time.

Responsibilities

• Use SQL tools to run basic queries.
• Respond to client questions and work requests daily.
• Develop expertise in Relativity products and share knowledge with customers.
• Partner with senior team members to troubleshoot incidents.
• Maintain accurate tickets in Salesforce and follow SLA.
• Monitor open tickets and update customers promptly.
• Provide support during assigned shifts including on-call.
• Meet customer service metrics and contribute to service quality.

Skills

Customer support experience

Client-focused

Phone and email support

Troubleshooting complex issues

SQL and Windows experience

Travel 10%

Job description

Relativity is seeking a Technical Support Specialist to provide product-specific technical assistance to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair and debug complex software and networked systems, with frequent phone and email interactions and Salesforce ticketing.

The role requires strong SQL, network and server knowledge, exceptional customer service, and the ability to work a 9-hour CST shift, Monday–Friday. U.S.