Hybrid Technical Support Specialist — SQL & Customer Care

Relativity; California (MO); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems for a diverse customer base.

The role involves using SQL tools, maintaining accurate records in Salesforce, and collaborating with cross-functional teams while working a 9-hour shift in a Hybrid environment. A U.S. citizen status and clearance requirements apply.

Qualifications

• Experience providing customer support to technical and non-technical users.
• Ability to diagnose and troubleshoot complex software and networked systems.
• Proficiency with SQL and Windows platforms.
• Experience logging and resolving tickets in a CRM system like Salesforce.

Responsibilities

• Use SQL tools to run basic queries and investigate issues.
• Respond to client questions via phone and email daily.
• Develop product knowledge and share insights with customers.
• Collaborate with senior staff to resolve incidents and escalate when needed.

Skills

Customer support

Client-focused

Phone & email support

Troubleshooting

SQL

Windows

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems for a diverse customer base.

The role involves using SQL tools, maintaining accurate records in Salesforce, and collaborating with cross-functional teams while working a 9-hour shift in a Hybrid environment. A U.S. citizen status and clearance requirements apply.