Hybrid Tech Support Specialist: SQL & Network Expert

Relativity; Delaware; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems. You will handle tickets, interact with customers by phone and email, and maintain accurate Salesforce records while meeting SLAs.

The role requires SQL knowledge, Windows experience, and the ability to work a 9-hour hybrid shift. Public Trust clearance may be required, with a U.S. citizenship prerequisite for government-related product support.

Qualifications

• Customer support experience required.
• Strong SQL and Windows experience.
• Willingness to travel up to 10% of time.

Responsibilities

• Resolve tickets and escalate to other teams as needed.
• Maintain Salesforce records and meet SLA.
• Provide technical support for Relativity products.

Skills

Customer support experience

Client-focused expectations

Primary contact via phone and email

Troubleshooting complex issues

SQL and Windows experience

Travel 10%

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems. You will handle tickets, interact with customers by phone and email, and maintain accurate Salesforce records while meeting SLAs.

The role requires SQL knowledge, Windows experience, and the ability to work a 9-hour hybrid shift. Public Trust clearance may be required, with a U.S. citizenship prerequisite for government-related product support.