Hybrid Tech Support Specialist - SQL & Windows Expert

Relativity; North Carolina; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked system issues for a diverse customer base. You will manage tickets, maintain records in Salesforce, and escalate where needed to ensure quality service.

The role requires SQL and Windows proficiency, strong customer service, and a 9-hour hybrid shift with core CST coverage. Travel up to 10% may be required.

Qualifications

• Customer support experience.
• Client-focused and ability to understand expectations.
• Direct experience supporting clients as a primary contact or lead using phone and email.
• Experience troubleshooting complex issues.
• SQL and Windows platform experience.
• Travel 10% of the time.

Responsibilities

• Answer client questions and work requests daily; document and manage tickets in Salesforce.
• Develop product and service expertise to share knowledge with customers.
• Partner with senior team members to troubleshoot and resolve incidents.
• Ensure timely ticket updates and adherence to service levels.

Skills

Customer support

Client focus

Phone & email support

Troubleshooting

SQL

Windows

Travel 10%

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked system issues for a diverse customer base. You will manage tickets, maintain records in Salesforce, and escalate where needed to ensure quality service.

The role requires SQL and Windows proficiency, strong customer service, and a 9-hour hybrid shift with core CST coverage. Travel up to 10% may be required.