Hybrid Technical Support Engineer — SQL & Software

Relativity; Kentucky; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems for a mix of technical and non-technical customers. The role involves heavy ticketing in Salesforce, daily client interactions, and adherence to service level agreements.

The position is hybrid, with hours Monday–Friday, 7am–7pm Central Time, and requires US citizenship for government product support.

Qualifications

• Experience diagnosing and resolving technical issues across software/networked systems.
• Ability to maintain accurate records of activities in Salesforce.
• Proven customer-facing communication and problem-solving skills.

Responsibilities

• Diagnose, troubleshoot, repair and debug complex software and/or networked systems.
• Create, resolve, and maintain tickets; escalate where needed.
• Respond to client questions via phone and email; communicate status and timelines.

Skills

SQL

Customer support

Windows

Troubleshooting

Communication

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems for a mix of technical and non-technical customers. The role involves heavy ticketing in Salesforce, daily client interactions, and adherence to service level agreements.

The position is hybrid, with hours Monday–Friday, 7am–7pm Central Time, and requires US citizenship for government product support.