Hybrid Technical Support Engineer - SQL & Networked Systems

Relativity; Wisconsin; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked system issues for a diverse customer base. You will manage tickets in Salesforce, provide responsive service during 9-hour shifts, and collaborate with senior team members to drive rapid incident resolution.

The role requires SQL and Windows experience, a willingness to obtain a Public Trust clearance, and the ability to work in a hybrid schedule with US Central Time

Qualifications

• Customer support experience.
• Client-focused and ability to understand expectations.
• Direct experience supporting clients as a primary contact or lead using phone and email.
• Experience troubleshooting complex issues.
• SQL and Windows platform experience.
• Travel 10% of the time.

Responsibilities

• Diagnose, troubleshoot, repair and debug software and networked systems within a product vertical.
• Create, resolve, and maintain tickets in Salesforce and escalate as needed.
• Provide responsive support during assigned shift hours and on-call periods.
• Collaborate with senior team members to troubleshoot and resolve customer incidents.
• Maintain accurate records of all activities and interactions.

Skills

Customer support

SQL

Windows

Travel

Phone & Email support

Client-focused

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked system issues for a diverse customer base. You will manage tickets in Salesforce, provide responsive service during 9-hour shifts, and collaborate with senior team members to drive rapid incident resolution.

The role requires SQL and Windows experience, a willingness to obtain a Public Trust clearance, and the ability to work in a hybrid schedule with US Central Time