Hybrid Technical Support Specialist - SQL & Product Expert

Relativity; Minneapolis (MN); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical support across a product vertical for a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug complex software and networked systems while handling tickets in Salesforce and communicating with clients via phone and email.

You will work a Hybrid/Remote schedule, with a 9-hour shift pattern between 7am–7pm CST and must obtain a Public Trust clearance.

Qualifications

• Experience providing customer support to clients via phone and email.
• Proficient in SQL and Windows platforms.
• Ability to troubleshoot complex issues.
• Travel up to 10% of the time.

Responsibilities

• Use SQL tools to run basic queries.
• Respond to client questions and work requests daily.
• Develop product and service expertise to share with customers.
• Collaborate with senior team members to resolve incidents.
• Maintain accurate records in Salesforce.

Skills

Customer support

SQL

Windows

Travel

Job description

Relativity is seeking a Technical Support Specialist to provide technical support across a product vertical for a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug complex software and networked systems while handling tickets in Salesforce and communicating with clients via phone and email.

You will work a Hybrid/Remote schedule, with a 9-hour shift pattern between 7am–7pm CST and must obtain a Public Trust clearance.