Hybrid/Remote SQL & Customer-Focused Tech Support Pro

Relativity; Virginia Beach (VA); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity in the United States is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve software and networked system issues for a mix of technical and non-technical customers. You will have frequent phone and email interactions, maintaining records in Salesforce and meeting service level agreements.

The role reports to the Manager of Customer Support, with hours Monday-Friday and a 9-hour shift spanning 7am-7pm Central Time.

Qualifications

• Customer support experience with client-facing interaction.
• Experience troubleshooting complex issues.
• SQL and Windows platform experience.

Responsibilities

• Use SQL applications to run basic SQL queries.
• Respond to client questions, problems, and work requests on a daily basis.
• Develop an expertise in Relativity products and services and share this knowledge with customers.
• Partner with senior level team members as needed to troubleshoot and resolve customer incidents.
• Maintain accurate records of all activities and interactions in Salesforce.

Skills

SQL

Technical Support

Customer Support

Windows

Troubleshooting

Database Management

Project Management

System Implementations

SDLC

Requirements Gathering

Applications Management

Travel

Tools

SQL tools

Job description

Relativity in the United States is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve software and networked system issues for a mix of technical and non-technical customers. You will have frequent phone and email interactions, maintaining records in Salesforce and meeting service level agreements.

The role reports to the Manager of Customer Support, with hours Monday-Friday and a 9-hour shift spanning 7am-7pm Central Time.