Hybrid Technical Support Specialist - SQL & Customer Care

Relativity; Philadelphia (Philadelphia County); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide product-vertical technical support to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug software and networked systems, with frequent phone and email interactions and strong SQL, network, and server knowledge.

The role reports to the Manager of Customer Support and offers a 9-hour shift window (7am–7pm CST) with hybrid/remote options.

Qualifications

• Customer support experience
• Client-focused and ability to understand expectations
• Direct experience supporting clients as a primary contact or lead using phone and email
• Experience troubleshooting complex issues
• SQL and Windows platform experience

Responsibilities

• Use SQL applications and tools to run basic SQL queries
• Respond to client questions, problems, and work requests on a daily basis
• Develop expertise in Relativity products and share knowledge with customers
• Partner with senior team members to troubleshoot and resolve incidents
• Maintain accurate records of activities in Salesforce and meet SLAs

Skills

Customer support

Client-focused

Phone and email support

Troubleshooting

SQL

Windows

Travel

Job description

Relativity is seeking a Technical Support Specialist to provide product-vertical technical support to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug software and networked systems, with frequent phone and email interactions and strong SQL, network, and server knowledge.

The role reports to the Manager of Customer Support and offers a 9-hour shift window (7am–7pm CST) with hybrid/remote options.