Hybrid Tech Support Specialist - SQL & Systems

Relativity; Louisiana (MO); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked system issues for a mix of customers. The role requires strong SQL, product knowledge, and exceptional service, with a hybrid work schedule and eligibility for Public Trust clearance.

Responsibilities include ticket creation and resolution, SLA adherence, and collaboration with senior team members.

Qualifications

• Diagnose, troubleshoot, repair and debug complex software and networked systems.
• Maintain accurate Salesforce records and respond to clients within SLAs.
• Develop product and service expertise and share knowledge with customers.
• Collaborate with senior team members to troubleshoot incidents.
• U.S. citizenship and eligibility for Public Trust clearance.

Responsibilities

• Create, resolve and maintain tickets daily within the product vertical.
• Use SQL tools to run basic SQL queries.
• Provide excellent customer service during the assigned shift.
• Escalate issues to appropriate teams as needed.
• Monitor and update tickets and maintain accurate activity records.

Skills

Application Management

Database Management

Project Management

Requirements Gathering

Software Development

SDLC

SQL

System Implementations

Systems Analysis

Technical Support

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked system issues for a mix of customers. The role requires strong SQL, product knowledge, and exceptional service, with a hybrid work schedule and eligibility for Public Trust clearance.

Responsibilities include ticket creation and resolution, SLA adherence, and collaboration with senior team members.