Eye Care Concierge & Scheduling Expert

Total Vision; San Jose (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Total Vision LLC in California is seeking a friendly front desk professional to greet patients, manage check-in, answer calls, schedule appointments, verify insurance, and transcribe messages for the doctors.

You will use the practice's EHR, handle recalls, prepare charts, process contact lens sales, and maintain an organized reception area. The role requires strong communication, multi-tasking, and the ability to work in a fast-paced clinic.

Qualifications

• High school diploma or GED required.
• Experience in ophthalmic/medical admin is a plus but not required.
• Ability to communicate in English and another language (Spanish or Hindi).

Responsibilities

• Greet incoming patients and complete the check-in process.
• Answer phones, schedule appointments, and transcribe messages.
• Verify insurance eligibility and assist with insurance claims as needed.
• Enter routing slips and documents into the EHR system.
• Confirm next-day appointments and manage recalls.
• Prepare charts for the following day and handle contact lens sales.
• Keep the front desk organized and follow opening/closing procedures.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Education

High school diploma

Tools

EHR systems

Job description

Total Vision LLC in California is seeking a friendly front desk professional to greet patients, manage check-in, answer calls, schedule appointments, verify insurance, and transcribe messages for the doctors.

You will use the practice's EHR, handle recalls, prepare charts, process contact lens sales, and maintain an organized reception area. The role requires strong communication, multi-tasking, and the ability to work in a fast-paced clinic.