Optometry Front Desk & Patient Care Coordinator

Total Vision LLC; San Clemente (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Total Vision LLC, a network of optometry practices in California, seeks a friendly, organized front desk receptionist to greet patients and manage the check-in process.

Responsibilities include answering phones, scheduling appointments per doctor preferences, verifying insurance eligibility, transcribing messages, and entering data into the EHR.

We value strong communication, multitasking, and patient rapport; a high school diploma is required, with ophthalmic/medical experience a plus.

Qualifications

• Flexibility to address diverse patient needs and preferences.
• Ability to build positive patient rapport and retain patients.
• Strong oral and written communication; prioritize in a fast-paced setting.
• Ability to multi-task and manage deadlines.
• Familiarity with ophthalmic/optometry equipment and systems.

Responsibilities

• Greet patients warmly and manage the check-in process.
• Answer phones, schedule appointments per doctor preferences, transcribe messages.
• Verify insurance eligibility and audit/edit claims as needed.
• Scan and enter routing slips and documents into EHR.
• Confirm next-day appointments and reschedule no-shows; use recall system.
• Pull and prepare charts for the following day’s patients.
• Process contact lens sales via phone or doctor transition.
• Keep the front desk organized at all times.
• Follow opening and closing procedures; perform other duties as assigned.

Skills

Flexibility

Patient rapport

Communication skills

Multi-tasking

Optometry software

Education

High school diploma or GED

Tools

EHR software

Job description

Total Vision LLC, a network of optometry practices in California, seeks a friendly, organized front desk receptionist to greet patients and manage the check-in process.

Responsibilities include answering phones, scheduling appointments per doctor preferences, verifying insurance eligibility, transcribing messages, and entering data into the EHR.

We value strong communication, multitasking, and patient rapport; a high school diploma is required, with ophthalmic/medical experience a plus.