Eye Care Front Desk & Patient Experience Coordinator

TOTAL VISION LLC; Rancho Santa Margarita (CA); On-site; USD 22,730 - 27,552; Full time

Job summary

Total Vision LLC in Rancho Santa Margarita, CA is seeking a friendly front desk associate to welcome patients, handle check-in, scheduling, and phone duties. You will verify insurance details, assist with claims, and input information in the EHR system while maintaining organized front desk operations.

The role includes supporting contact lens sales and coordinating opening/closing tasks. The position is full-time, hourly, with a salary range of $16.50–$20.00 per hour and the potential for

Qualifications

• Ability to address diverse patient needs with professionalism.
• Strong communication and interpersonal skills in a fast-paced setting.
• Experience or willingness to learn ophthalmic/optometric workflows.
• Familiarity with insurance eligibility processes is a plus.

Responsibilities

• Greet patients warmly and complete check-in.
• Answer phones, schedule appointments, and transcribe messages.
• Verify insurance eligibility and assist with claims audits.
• Enter data into EHR and manage front desk responsibilities.
• Confirm and adjust next-day appointments and recall reminders.
• Prepare patient charts and assist with contact lens sales.
• Keep front desk organized and follow opening/closing procedures.
• Travel between practices as needed and support team goals.

Skills

Flexibility

Patient rapport

Communication

Multi-tasking

Education

High school diploma

Tools

EHR systems

Job description

Total Vision LLC in Rancho Santa Margarita, CA is seeking a friendly front desk associate to welcome patients, handle check-in, scheduling, and phone duties. You will verify insurance details, assist with claims, and input information in the EHR system while maintaining organized front desk operations.

The role includes supporting contact lens sales and coordinating opening/closing tasks. The position is full-time, hourly, with a salary range of $16.50–$20.00 per hour and the potential for