Eye Care Concierge & Scheduler

Total Vision LLC; Laguna Niguel (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Total Vision LLC is seeking a friendly and detail‑oriented front desk associate to join our optometry team in Laguna Niguel, CA. You will greet patients, manage check‑in, and handle calls, scheduling, and message transcriptions while ensuring smooth front desk operations.

Responsibilities include confirming appointments, verifying insurance, auditing claims, and maintaining organized charts and recall systems. A high school diploma is required; ophthalmic/medical experience is a plus.

Qualifications

• High school diploma or GED required.
• Experience in ophthalmic/medical industry is a plus.

Responsibilities

• Greet patients warmly and complete the check-in process.
• Answer phones, schedule appointments, and transcribe messages.
• Verify insurance eligibility and audit insurance claims as needed.
• Enter patient data into the EHR and manage routing/documents.
• Assist with front desk organization and daily opening/closing procedures.

Skills

Customer service

Communication

Multi-tasking

Insurance verification

Education

High school diploma

Tools

EHR systems

Billing software

Job description

Total Vision LLC is seeking a friendly and detail‑oriented front desk associate to join our optometry team in Laguna Niguel, CA. You will greet patients, manage check‑in, and handle calls, scheduling, and message transcriptions while ensuring smooth front desk operations.

Responsibilities include confirming appointments, verifying insurance, auditing claims, and maintaining organized charts and recall systems. A high school diploma is required; ophthalmic/medical experience is a plus.