Patient Care & Scheduling Specialist

Total-Vision-5; San Clemente (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

Total Vision LLC, a growing optometry group, seeks an organized front desk associate. You will warmly greet patients, manage check-ins, answer calls, schedule visits, and verify insurance eligibility. You will also handle paperwork in the EHR, manage recalls, and support the practice with chart prep and sales of contact lenses.

The role requires strong communication, multitasking, and a collaborative attitude to ensure smooth daily operations in a fast-paced optical environment.

Qualifications

• High school diploma, GED or equivalent.
• Experience in Ophthalmic/Optometric/medical industry is a plus but not required.

Responsibilities

• Greet patients and manage front-desk check-in.
• Answer calls, schedule appointments, and transcribe messages.
• Verify insurance eligibility and audit insurance claims.
• Enter documents into EHR and manage routing slips.
• Confirm, reschedule, and recall appointments as needed.
• Prepare charts for upcoming patients and assist with recall system.
• Process contact lens sales via phone and doctor transitions.
• Keep front desk organized and complete opening/closing procedures.

Skills

Flexibility

Communication skills

Multitasking

EHR systems proficiency

Education

High school diploma or GED

Tools

EHR software

Job description

Total Vision LLC, a growing optometry group, seeks an organized front desk associate. You will warmly greet patients, manage check-ins, answer calls, schedule visits, and verify insurance eligibility. You will also handle paperwork in the EHR, manage recalls, and support the practice with chart prep and sales of contact lenses.

The role requires strong communication, multitasking, and a collaborative attitude to ensure smooth daily operations in a fast-paced optical environment.