Eye Care Coordinator & Front Desk Specialist

Paycom - ATS; San Jose (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Total Vision LLC is seeking a front desk administrative professional for our optometry practice in California. You will warmly greet patients, manage phone lines, schedule appointments according to doctor preferences, and transcribe messages for return calls and faxes.

You will verify insurance eligibility, audit claims as needed, and perform data entry in the EHR. The role requires multitasking, strong communication, and impeccable organization in a fast-paced environment.

Qualifications

• Flexibility in addressing a broad spectrum of patient requirements and preferences.
• Strong communication skills with the proven ability to manage priorities in a fast paced environment.
• Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.
• Experience in Ophthalmic/Optometric/medical industry is a plus but not required.

Responsibilities

• Warmly greet incoming patients and complete the check-in process.
• Answer phones, schedule appointments per doctor preferences, and transcribe messages.
• Verify insurance eligibility and audit/edit insurance claims.
• Enter documents into the EHR and manage routing slips.
• Confirm next day appointments and reschedule no-show appointments.
• Pull and prepare charts for patients scheduled for the following day.
• Process sales of contact lenses via calls or transitions.
• Maintain a clean, organized front desk at all times.
• Follow opening and closing procedures as determined by the practice.
• Other duties as assigned.

Skills

Patient rapport

Communication (oral & written)

Multitasking

Prioritization

Adaptability

Education

High school diploma or GED

Tools

EHR software

Practice management system

Job description

Total Vision LLC is seeking a front desk administrative professional for our optometry practice in California. You will warmly greet patients, manage phone lines, schedule appointments according to doctor preferences, and transcribe messages for return calls and faxes.

You will verify insurance eligibility, audit claims as needed, and perform data entry in the EHR. The role requires multitasking, strong communication, and impeccable organization in a fast-paced environment.