Patient Care Coordinator, Optometry Front Desk & Scheduling

Paycom - ATS; Cupertino (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Total Vision LLC is seeking a friendly front desk patient coordinator to welcome patients, schedule appointments, verify insurance, and manage daily front-desk operations. You will transcribe messages, handle calls, and support doctors with chart prep and recall systems.

The role requires strong communication, multitasking, and a commitment to accurate data entry in our EHR. Experience in ophthalmic/medical settings is a plus but not required; we provide training.

Qualifications

• High school diploma or equivalent.
• Experience in Ophthalmic/Optometric/medical industry is a plus but is not required.
• Strong communication and organizational skills.

Responsibilities

• Warmly greet incoming patients and complete check-in.
• Answer phones and schedule appointments per doctor preferences; transcribe messages.
• Verify insurance eligibility and audit/edit insurance claims as needed.
• Scan and enter routing slips and documents into EHR.
• Confirm appointments and reschedule no-show patients; use recall system.
• Pull and prepare charts for next-day appointments.
• Process contact lens sales via phone or doctor transitions.
• Keep front desk organized at all times; perform opening/closing tasks.

Skills

Customer service

Communication

Multitasking

Insurance verification

Education

High school diploma or GED

Tools

EHR systems

Job description

Total Vision LLC is seeking a friendly front desk patient coordinator to welcome patients, schedule appointments, verify insurance, and manage daily front-desk operations. You will transcribe messages, handle calls, and support doctors with chart prep and recall systems.

The role requires strong communication, multitasking, and a commitment to accurate data entry in our EHR. Experience in ophthalmic/medical settings is a plus but not required; we provide training.