Eye Care Experience Coordinator

Total Vision LLC; Santa Clara (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Total Vision LLC in California seeks an organized front desk administrative professional to greet patients, manage check-ins, and handle insurance verification and claims. You will schedule appointments, transcribe messages, and coordinate with doctors to ensure smooth patient flow.

Proficiency with EHR systems and strong communication are essential. The role requires high school diploma or equivalent, and experience in ophthalmic/medical settings is a plus.

Qualifications

• High school diploma, GED or equivalent.
• Experience in the Ophthalmic/Optometric/medical industry is a plus but is not required.

Responsibilities

• Warmly greet incoming patients and complete check-in.
• Answer phones, schedule appointments per doctor preferences, and transcribe messages.
• Verify insurance eligibility and audit/edit insurance claims.
• Scan and enter routing slips and documents into EHR.
• Confirm next day appointments and manage recalls.
• Pull and prepare charts for next-day patients.
• Process sales of contact lenses via phone or doctor transition.
• Keep front desk organized at all times.
• Follow opening and closing procedures.
• All other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Insurance knowledge

Education

High school diploma

Tools

EHR systems

Job description

Total Vision LLC in California seeks an organized front desk administrative professional to greet patients, manage check-ins, and handle insurance verification and claims. You will schedule appointments, transcribe messages, and coordinate with doctors to ensure smooth patient flow.

Proficiency with EHR systems and strong communication are essential. The role requires high school diploma or equivalent, and experience in ophthalmic/medical settings is a plus.