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Operations Manager
Job summary
A leading food service company in Singapore is seeking an experienced F&B Manager to oversee multiple outlets. Candidates must have at least 3 years of management experience in the F&B industry. This role involves daily outlet visits, team guidance, and operational analysis to ensure high standards of service and compliance with safety protocols. Strong communication skills and problem-solving ability are essential.
Qualifications
- Minimum 3 years of F&B management experience in Singapore.
- Strong understanding of F&B operations, SOP enforcement, and food safety standards.
- English proficiency is required; Mandarin speaking is a plus.
Responsibilities
- Visit multiple outlets daily to monitor overall performance.
- Guide and support outlet teams to improve service standards.
- Prepare regular outlet inspection reports with key findings.
Skills
- Visit multiple outlets daily to monitor overall performance.
- Ensure strict execution of SOPs (Front-of-House, Back-of-House, food handling, cashiering, safety procedures).
- Maintain high standards of service quality, food quality, hygiene, and cleanliness.
- Identify operational issues on-site, provide immediate feedback, and follow up on improvements.
- Observe performance of managers, supervisors, and frontline staff; identify training needs.
- Guide and support outlet teams to improve service standards and operational efficiency.
- Monitor overall staff morale and assist in resolving operational challenges.
- Review inventory processes to ensure accurate stock usage and minimal wastage.
- Implement improvements to increase efficiency and standardization across outlets.
- Support process optimization to ensure consistent product quality.
- Prepare regular outlet inspection reports with key findings and improvement actions.
- Analyse operational KPIs, including sales, costs, manpower, and wastage.
- Provide recommendations to enhance overall operational performance.
- Work closely with store managers, central kitchen, HR, procurement, and admin teams.
- Support the implementation of new policies, menu items, and procedures.
- Minimum 3 years of F&B management experience in Singapore.
- Experience in multi-outlet supervision or area management is a strong advantage.
- Able to travel across multiple outlets daily (East / West / North depending on assignment).
- Strong understanding of F&B operations, SOP enforcement, food safety, and hygiene standards.
- Strong problem-solving ability with confidence in making on-site decisions.
- Good communication and interpersonal skills; able to work with diverse teams.
- English proficiency is required for workplace communication.
Ability to speak Mandarin will be an advantage as this role interacts with Mandarin-speaking employees. - Proactive, responsible, and able to work in a fast-paced environment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.