Repair Centre Engineer

GLORY; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a hands-on Repair Centre Engineer to join their Service team. The ideal candidate should have at least 3 years of experience in technical support and possess excellent communication and problem-solving skills. Responsibilities include ensuring repair obligations are met and supporting customer repairs across regions. This role offers a full-time and permanent employment position.

Qualifications

• Minimum 3 years’ experience in a technical support role handling complex technical issues.
• Customer-facing experience.

Responsibilities

• Ensure contracted obligations are met, including response and repair times.
• Support both domestic and regional customers’ repairs.
• Get involved in day-to-day Repair activities during high workload periods.

Skills

Excellent communication (written and verbal)

Problem-solving skills

Customer service orientation

Ability to work under pressure

Job description

Repair Centre Engineer

Department: Service - Repair Centre

Employment Type: Permanent - Full Time

Location: Singapore

Reporting To: Service Manager, SEA

Compensation: ₱18,000 - ₱30,000 / month

Description

We are looking for hands on Repair Centre Engineer to join our Service team and Repair Centre in the Philippines.

Key Responsibilities

• Ensure Glory meets all contracted obligations, response times, repair times, and Preventive Maintenance, and minimises repeat calls.
• Get involved with day-to-day Repair activities when the workload suggests an SLA breach.
• Support both domestic and regional customers’ repairs.

Skills, Knowledge & Expertise

Experience:

• Minimum 3 years’ experience in a technical support role handling complex technical issues.
• Customer-facing experience

Skills and Attributes:

• Excellent communication (written and verbal) and interpersonal skills.
• Ability to work independently and set priorities to meet customer and organisational expectations.
• Proven problem-solving and analytical skills.
• Excellent organisational skills
• Strong customer service orientation
• Ability to handle high-pressure situations.
• Self-motivated with the ability to meet deadlines.
• Commercial awareness
• Ability to engage and motivate team members.