Database Administrator

Total eBiz Solutions Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions company in Singapore is looking for a Database Administrator with a minimum of 5 years of experience. The ideal candidate will have strong proficiency in PL/SQL and SQL, and experience in managing database incidents within defined SLAs. Responsibilities include resolving database-related requests, reviewing service reports, and maintaining customer communication. This position requires excellent communication skills and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Minimum 5 years of experience in database administration or operations.
• Strong proficiency in PL/SQL and SQL.
• Experience in database incident management and troubleshooting.

Responsibilities

• Owning, tracking, and resolving database-related incidents.
• Reviewing service reports to ensure issues are identified.
• Establishing communication with technology customers.

Skills

PL/SQL

SQL

Database management

Incident management

Troubleshooting

Data modelling

Communication skills

Education

Diploma or Degree in Information Technology or Computer Science

Job description

Responsibilities

• Owning, tracking, and resolving database-related incidents and requests.
• Fulfilling requests and resolving incidents within the defined SLAs.
• Reviewing service-related reports (e.g., database backups, maintenance, monitoring) on a daily basis to ensure service issues are identified and resolved within established SLAs.
• Responding to database-related alerts and escalations, and working with vendors and other parties to develop strategic solutions to recurring problems.
• Performing data dictionary documentation, data modelling, PL/SQL, and SQL.
• Managing and resolving issues in alignment with SLAs.
• Establishing and maintaining communication with technology customers to keep them updated on the status of their requests.
• Initiating and performing changes on Non-Production systems.
• Proactively escalating any issues that cannot be resolved within the established timeframes.
• Performing any other ad hoc duties as assigned.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience in database administration or database operations.
• Strong proficiency in PL/SQL and SQL, with hands‑on experience in data modelling and data dictionary documentation.
• Solid experience in database incident management, troubleshooting, and resolving alerts within defined SLAs.
• Good understanding of database backup strategies, maintenance plans, performance monitoring, and reporting.
• Experience working with vendors and cross-functional teams to resolve recurring issues and implement improvements.
• Ability to manage changes on Non-Production systems and elevate issues proactively when required.
• Strong communication skills, with the ability to update stakeholders clearly and professionally.
• Detail‑oriented, responsible, and able to handle multiple requests in a fast‑paced environment.
• Willing to perform any other ad hoc duties as assigned.