Operations Manager

JLM FOOD PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food service company in Singapore is seeking an experienced F&B Manager to oversee multiple outlets. Candidates must have at least 3 years of management experience in the F&B industry. This role involves daily outlet visits, team guidance, and operational analysis to ensure high standards of service and compliance with safety protocols. Strong communication skills and problem-solving ability are essential.

Qualifications

• Minimum 3 years of F&B management experience in Singapore.
• Strong understanding of F&B operations, SOP enforcement, and food safety standards.
• English proficiency is required; Mandarin speaking is a plus.

Responsibilities

• Visit multiple outlets daily to monitor overall performance.
• Guide and support outlet teams to improve service standards.
• Prepare regular outlet inspection reports with key findings.

Skills

F&B management experience

Problem-solving ability

Good communication skills

Interpersonal skills

Job description

1. Outlet Visits & Operational Supervision

• Visit multiple outlets daily to monitor overall performance.
• Ensure strict execution of SOPs (Front-of-House, Back-of-House, food handling, cashiering, safety procedures).
• Maintain high standards of service quality, food quality, hygiene, and cleanliness.
• Identify operational issues on-site, provide immediate feedback, and follow up on improvements.

2. Staff Performance & Team Support

• Observe performance of managers, supervisors, and frontline staff; identify training needs.
• Guide and support outlet teams to improve service standards and operational efficiency.
• Monitor overall staff morale and assist in resolving operational challenges.

3. Process Management & Improvement

• Review inventory processes to ensure accurate stock usage and minimal wastage.
• Implement improvements to increase efficiency and standardization across outlets.
• Support process optimization to ensure consistent product quality.

4. Reporting & Operational Analysis

• Prepare regular outlet inspection reports with key findings and improvement actions.
• Analyse operational KPIs, including sales, costs, manpower, and wastage.
• Provide recommendations to enhance overall operational performance.

5. Cross-Department Coordination

• Work closely with store managers, central kitchen, HR, procurement, and admin teams.
• Support the implementation of new policies, menu items, and procedures.

Requirements

• Minimum 3 years of F&B management experience in Singapore.
• Experience in multi-outlet supervision or area management is a strong advantage.
• Able to travel across multiple outlets daily (East / West / North depending on assignment).
• Strong understanding of F&B operations, SOP enforcement, food safety, and hygiene standards.
• Strong problem-solving ability with confidence in making on-site decisions.
• Good communication and interpersonal skills; able to work with diverse teams.
• English proficiency is required for workplace communication.
  Ability to speak Mandarin will be an advantage as this role interacts with Mandarin-speaking employees.
• Proactive, responsible, and able to work in a fast-paced environment.