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The Revenue and Distribution Optimization Manageranalyses the hotel’s results and performance in various revenue streams and revises/recommends strategies to drive overall revenue for the hotel. The Manager is also responsible for running the team of analysts to ensure management and operational efficiency in driving data and results for the hotel.

Primary Responsibilities

Revenue Management

• To provide monthly reports and analysis including budget, forecast, pace, market segment, and geographical.

• To conduct and attend relevant meetings including revenue meetings for various business streams (Rooms, Restaurants and Bars, Events, Spa, Boutique), forecast meeting, groups meeting, reservations and operations related meetings.

• To control the room inventory of the hotel.

• To manage the “Best Available Rates” / BAR Rates.

• To communicate constantly with Reservations Manager to understand the trend and market situation and how to optimize the direct channel – Raffles Service team and Brand.com.

• To provide recommendations to the Management in order to maximize the revenue for the hotel in a holistic approach in driving total hotel revenue management.

• To support the Director of Revenue & Raffles Service in weekly, monthly reports required for Brand, Accor and owners.

Distribution Management

• To manage the hotel booking engine and the third party web sites through channel managers and Accor proprietary distribution systems.

• To understand and manage the reservation distribution system.

• Work with Online Travel Agent partners so drive and optimize initiatives based on Raffles Hotel Singapore’s source market strategy, including driving distribution for Restaurants & Bars, Spa and Boutique.

• To constantly explore new distribution strategies in expanding distribution network for Suites, F&B, Raffles Boutique, Raffles Spa and Function Space.

Team Management

• To be responsible for the smooth running of the Revenue Department.

• To prepare the setting up of operations systems, guidelines for daily operations and standard operating procedure.

• To plan and schedule the manpower, colleague development, welfare, morale and development.

• To nurture and groom young analysts or interns in the department with data visualization, reporting and analytical skills required for their job.

• To run the Revenue team effectively to maximize revenue for the whole property and support in driving data visualization, data improvement and data quality initiatives in order to drive sharper business decisions.

Other Responsibilities

• To support the Director of Revenue & Raffles Service in the implementation and execution of revenue driving initiatives.

• To oversee effective project management in data-related projects through exploring new technology or improved sharper analysis to drive Revenue for all the hotel’s revenue streams.

• To optimize efficiencies in data collection, manipulation and dash boarding.

• Adheres to the Values of AccorHotels, i.e. Guest Passion, Respect, Innovation, Trust, Sustainable Performance and Spirit of Conquest.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma / Degree in Hotel / Hospitality Management.

• Minimum of 3 years of sales experience in hotel, preferably luxury hotel in Singapore.

• Minimum of 2 years of experience in similar capacity

• Work experience in a Luxury Hotel or Luxury Brand is an advantage.

• Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera will be an advantage.

Competencies

• Good interpersonal skills with ability to communicate with all levels of employees and customers.

• Service oriented with an eye for details.

• Ability to work effectively and contribute in a team.

• Good presentation and influencing skills.

• Multicultural awareness and able to work with people from diverse cultures.

• Flexible and able to embrace and respond to change effectively.

• Ability to work independently and has good initiative under dynamic environment.

• Self-motivated and energetic.

• Ability to prioritise work tasks and has a sense of urgency.

• IT Savvy and well versed with systems.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.