Operations Assistant, Facilities Management

CTES CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A facilities management firm in Singapore is seeking an Operations Assistant to ensure a clean and safe environment for students. The ideal candidate will have at least 2 years of experience in customer service or facilities management, be organized, and have strong communication skills. Responsibilities include managing student requests, conducting inspections, and coordinating repair works. This role provides a great opportunity for personal and professional growth in a dynamic environment.

Qualifications

• At least 2 years experience in customer service or facilities management.
• Ability to engage effectively with diverse stakeholders.
• Organizational skills to manage multiple tasks.

Responsibilities

• Ensure cleanliness and readiness of student rooms.
• Handle student requests and complaints.
• Inspect common areas for defects and report issues.
• Coordinate repair works with contractors.
• Monitor vendor service delivery.
• Record utility meter readings.

Skills

Customer service/relationship management

Facilities/property management

Effective communication

Teamwork

Organizational skills

Adaptability

Education

Secondary school education

Job description

Our client is actively searching for an Operations Assistant, Facilities Management to join their team!

If you are a dynamic individual seeking a new career opportunity, read further!

The Office of Campus Housing (OCH) serves to make the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other related work. It is responsible for student and faculty housing on campus, the sports & recreational facilities, and its related services.

We are looking for individual who have a strong passion for delivering exceptional service to residents of the University’s student and faculty housing, and athletes and users of sports & recreation facilities on campus. The role provides the successful candidate with the opportunity to develop, contribute and grow oneself holistically across areas of excellence in customer relationship management and/or facilities management within the department.

If you have more than 2 years of relevant working experience in residential management/services, customer service/relationship managements, or facilities/property manager, you may the one whom we are looking for. Having an experience in student hostels, staff housing or hospitality services would be advantageous for this role.

The responsibilities of this role are:

• Ensure that student rooms and surrounding hostel areas are cleaned, free of defects, and ready for check-ins when students vacate from the Hall. This includes linen items for short-term accommodation, preparation of key packets for new check-ins, as well as checking items returned by students upon check-out.
• Uphold a safe and secure environment across managed spaces by providing advisories to users regarding rule breaches and escalating persistent issues for enforcement action.
• Attend to students’ requests, feedback, and complaints received through various channels such as online platforms, in-person inquiries, emails, and phone calls, and takes steps to resolve issues raised in a timely manner / promptly elevate matters to supervisor for resolution. This includes collaborating with stakeholders internally and externally.
• Conduct regular inspection of hall common areas to identify defects and promptly report them to the Hall Admin Office for rectification, as well as scheduled checks on student rooms.
• Coordinate with contractors and escort them for repair / maintenance works in student rooms and Faculty-in-Residence apartments, ensuring both the completion of repairs and security measures are upheld.
• Monitor vendor service delivery and ensure adherence to contractual obligations by supervising vendor activities to ensure compliance with safety procedures and reporting any lapses.
• Record monthly electrical and water meter readings for prompt billing of utility usage by Senior/Faculty-in-Residence and canteen operators.

The ideal candidate will need to have the following qualities and experience:

• Secondary school education and with at least 2 years of relevant working experience, preferably in a customer service / relationship management or property / facilities management role.
• Able to communicate effectively (which includes active listening and clear concise writing) when engaging stakeholders and residents, who are from diverse backgrounds, and exhibiting sensitivity and respect for diversity.
• Service Oriented.
• Ability to work as a team and independently.
• Organize and able to manage multiple tasks within tight timelines.
• Adaptable and able to respond effectively to changes at work.

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.