Legal Secretary jobs in United Arab Emirates
Assistant Front Office Manager
HOTEL GRAND CENTRAL LIMITED
Customer Service Assistant (Call Center, West)
ETHOZ PROTECT PTE. LTD.
Hotel Receptionist [Somerset] - 2323
THE SUPREME HR ADVISORY PTE. LTD.
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Lionsworld Incorporation Pte Ltd
x3 Front Desk/ Receptionist - 5 days [Beauty / Automotive]
STAFFKING PTE LTD
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STAFFKING PTE LTD
Group Finance Controller & Company Secretary
Chris Consulting Pte Ltd
Assistant Manager/Senior Legal Counsel
SIA Engineering Company Ltd
Remote Funds Lawyer – Investment Funds & Compliance
Trellis Group
Legal Consultant - Data Privacy & Regulatory Compliance
Trellis Group
Legal Consultant - Energy, Procurement, Construction
Trellis Group
EPC Legal Counsel — Energy & Data Center Projects
Trellis Group
Senior Legal Counsel, Derivatives & ISDA (Remote)
Trellis Group
Legal Consultant - Financial Services (Derivatives/ISDA)
Trellis Group
Senior Insurance & Reinsurance Legal Counsel (Remote)
Trellis Group
Assistant Front Office Manager
Job summary
A leading hotel in Singapore is seeking a dedicated Front Office Manager to oversee daily operations and ensure high levels of customer service. You will manage staff, address guest queries, and drive profitability while maintaining department costs within budget. The ideal candidate should have at least 3 years of relevant experience in the hotel industry and possess strong leadership and interpersonal skills. Join us in providing exceptional experiences for our guests.
Qualifications
- Strong leadership capabilities to drive team performance.
- Exceptional customer service and interpersonal skills.
- Minimum of 3 years experience in a similar hotel management position.
Responsibilities
- Oversee daily operations of the front office department.
- Manage staff-related issues and performance management.
- Ensure high levels of customer service and satisfaction.
- Control and plan the operations of guest registration and concierge services.
Skills
Reporting to the Area General Manager overseas the day-to-day operations of the front office including Reception, Night Audit and Concierge. The incumbent shall ensure hotel guests receive high level of customer services.
- To work in conjuction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff advanement and customer satisfaction
- Maintain the department costs within budgeted parameters.
- Review daily the night audit checklist and banking report, following up on any significant variances and disputes.
- Ensure effective control and planning,organizing, directing and controlling all aspects of the Front Office Department (guest registration, telephone services and concierge service).
- Manage staff-related issues, including performance management, counselling, employees' engagament, staff welfare and other HR matters.
- Evaluate Training and Development efforts aimed at Front Office personnel and monitor results in order to increase productivity and performance goals.
- Monitor room sales, manage over-booking situation and develop plans to increase occupancy and average room rate through walk-ins and up- selling at the front desk.
- Ensure credit limits are maintained and that all credit cards are authorised.
- Ensure staff briefing in the Department are conducted before and after every shift.
- Review and analyse all the Front Office reports to ensure data accuracy and proper hotel positioning.
- Responsible for the reporting and investigation of accidents in the department and put in place corrective actions to eliminate or minimise the likelihood of recurrence.
- Ensure that all new employees are inducted and provided with all the required training manuals and resources to perform their role.
- Handling guest queries and feedback.
- Hava good leadership skills
- Excellent customer service and interpersonal skills
- Able to work in fast-paced environment
- At least 3 years in similar position or equivalent capacity in Hotel Industry
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.