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Key Account Manager jobs in United States

Customer Success Manager

Customer Success Manager
Menlo Ventures
Singapore
SGD 60,000 - 90,000
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Business Development Manager (CCTV/Security System/Access Control/MNC)

Business Development Manager (CCTV/Security System/Access Control/MNC)
Talent Trader Group
Singapore
SGD 60,000 - 90,000

Performance Marketing Manager

Performance Marketing Manager
Sleek
Singapore
SGD 70,000 - 110,000

Executive, Sales Manager (Precious Metals, Commodities)

Executive, Sales Manager (Precious Metals, Commodities)
Talent Trader Group
Singapore
SGD 80,000 - 120,000

Head of Sales

Head of Sales
ETIKA PTE. LTD.
Singapore
SGD 125,000 - 150,000
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Associate Sales Manager

Associate Sales Manager
Concentrix
Singapore
SGD 60,000 - 100,000

Head of Sales APAC

Head of Sales APAC
CBRE GWS PTE. LTD.
Singapore
SGD 120,000 - 180,000

SW - Channel Sales Manager

SW - Channel Sales Manager
One Identity, LLC
Singapore
Remote
SGD 120,000 - 160,000
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Senior Manager, Sales Development

Senior Manager, Sales Development
PayPal
Singapore
SGD 120,000 - 180,000

Senior Executive, Channels Marketing

Senior Executive, Channels Marketing
Samsung
Singapore
SGD 60,000 - 90,000

Senior Analyst – CRM, Asia Pacific

Senior Analyst – CRM, Asia Pacific
Clarins
Singapore
SGD 60,000 - 90,000

Senior Executive, Business Development

Senior Executive, Business Development
Thomson Medical Pte Ltd
Singapore
SGD 50,000 - 70,000

Senior Product Manager (Loyalty)

Senior Product Manager (Loyalty)
P2P
Singapore
SGD 100,000 - 150,000

Business Development Manager, VIP Partnerships

Business Development Manager, VIP Partnerships
P2P
Singapore
SGD 70,000 - 100,000

Marketing Manager

Marketing Manager
Esri Australia
Singapore
SGD 60,000 - 90,000

Sales Manager

Sales Manager
LALA LAND BEAUTY & NAIL STUDIO PTE. LTD.
Singapore
SGD 25,000 - 35,000

Volkswagen Marketing Manager

Volkswagen Marketing Manager
Volkswagen Group Singapore
Singapore
SGD 80,000 - 120,000

Business Development Lead (FMCG Marketing Director)

Business Development Lead (FMCG Marketing Director)
APETMART LP
Singapore
SGD 60,000 - 90,000

Retail Sales Assistant (Luggage) #EC

Retail Sales Assistant (Luggage) #EC
TALENTS@WORK PTE. LTD.
Singapore
SGD 20,000 - 60,000

Education Manager

Education Manager
ATOP ACADEMY PTE. LTD.
Singapore
SGD 60,000 - 80,000

AP Marketing & Business Development Manager

AP Marketing & Business Development Manager
PARKER HANNIFIN SINGAPORE PRIVATE LIMITED
Singapore
SGD 80,000 - 130,000

Business Development Manager (General Insurance)

Business Development Manager (General Insurance)
Ambition Singapore
Singapore
SGD 70,000 - 100,000

New Business Manager

New Business Manager
Oliver James Associates Ltd.
Singapore
SGD 80,000 - 110,000

Manager, Sales Development

Manager, Sales Development
Menlo Ventures
Singapore
SGD 70,000 - 120,000

Sales Manager

Sales Manager
HERITAGE LIGHTING GALLERY PTE. LTD.
Singapore
SGD 20,000 - 60,000

Customer Success Manager

Menlo Ventures
Singapore
SGD 60,000 - 90,000
Job description

Get AI-powered advice on this job and more exclusive features.

The Company You’ll Join

Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.

Carta’s fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private equity. Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.

Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital.

For more information about our offices and culture, check out our Carta careers page.

The Team You’ll Work With

The Customer Success team here at Carta is a key part of the broader Corporations business unit. We manage the full lifecycle of our 38,000+ Private Markets customers, from early stage to IPO. Many of these companies drive the direction of our product and vision. This team is hyper-focused on the health and growth of these valuable customers, and is purely dedicated to their success.

The Problems You’ll Solve

  • Own the success and health of assigned clients by developing strategies for increasing engagement, revenue, and mitigating churn.
  • Develop consultative relationships with assigned territory of customers by delivering value, sharing best practices, and acting as the voice of the customer internally.
  • Drive product adoption and usage of Carta throughout the customer journey.
  • Drive retention and growth among our customers by understanding their business needs and identifying additional ways Carta can support them.
  • Ensure all our customers feel valued by gathering insights about their adoption trends, engagement, overall health, and sentiment.
  • Marshal resources internally as needed to resolve customer issues and proactively identify areas of risk and develop plans to address these needs.
  • Collaborate with R&D and Customer Support teams to resolve issues and share customer feedback in an ongoing effort to improve our product.
  • Work with cross-functional teams to improve processes that scale.
  • Leverage technology to proactively engage with customers at scale regarding Carta's values, upsell opportunities, and upcoming renewals.
  • Negotiate win-win outcomes for the customer and Carta.

The Impact You’ll Have

By building relationships and proactively engaging with our customers, you will be helping to improve our overall customer retention, secure our future pipeline for new product lines, and drive change for the broader company and mission.

About You

We’re looking for customer-centric, organized professionals, who know how to work in a dynamic environment with multiple priorities. Cross-departmental collaboration and communication is critical to success in the role, as well as efficient time management. In addition, we’re prioritizing:

  • More than 3 years prior experience working in a Customer Success or Account Management role, preferably in a SaaS environment
  • The candidate should be a self-starter who thrives in a fast-paced environment, with a proven ability to build and manage relationships.
  • Diplomacy, tact and poise under pressure, and a high tolerance for ambiguity are essential qualities for this role.
  • A growth mindset, proactive approach, and action-oriented mindset are highly valued in this position.
  • Experience working with any customer success platforms such as Catalyst, Gainsight, Totango, Client Success, or Churn Zero is a plus

Disclosures

  • We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
  • Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
  • For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
  • Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.

Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Other
  • Industries
    Technology, Information and Internet and Financial Services

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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